Southland nursing homes have been the target of complaints for years.
Nursing home complaints have been a constant source of controversy and scrutiny in recent years, but the latest revelations have prompted the Southland Health Department to make some big changes to its oversight and oversight process.
In a new audit, the state health department is reviewing nursing home complaints and has begun a “procedural review” of the complaints it has received over the past several years.
While the state’s review will be thorough, some nursing home operators say they’re already struggling with the challenges of dealing with nursing home patients and the increased scrutiny they face.
“The new policy is designed to help make sure that we have a process in place that will allow us to respond to complaints fairly and efficiently,” said Sarah Hagan, executive director of the Southsider Community Association, which is based in Southland.
“That is something that we’ve been looking for.”
Hagan said the new policy has already made nursing home residents feel like “second-class citizens.”
Nursing homes have had to undergo “a process that is designed for a medical facility,” she said.
“It’s designed to get you off the streets, not get you into a nursing home.”
The new review will begin next month and could lead to new regulations for nursing homes, which currently don’t have to file complaints with the state.
But Hagan also said the state is still reviewing its previous rules and regulations governing nursing homes.
“We don’t want to create a situation where a nursing facility is out there doing things that aren’t legal, not doing things they should be doing, and we’re taking action to make sure they’re not doing that,” she told the AP.
The state Department of Health, in a statement, said the department is “currently reviewing the previous state nursing home regulations, including complaints, and working to ensure they are in compliance with state and federal laws.”
The state health Department did not immediately respond to a request for comment from National Geographic.
But the nursing home industry has long criticized nursing home inspections.
Nursing homes typically are required to have a registered nurse on staff to manage the care of the residents.
And the state requires nursing homes to keep records on residents who are in the facility.
In Southland, the nursing homes are known as “superintendents,” because they often supervise the care and supervision of residents, the AP found.
The new policy will help to address the nursing facility industry’s complaints about nursing home inspectors, said Kristy Schafer, executive vice president of the Association of Southland Hospitals.
“I think that’s a positive step in terms of making sure that the health department does the right thing,” she added.
“They will take care of our health, and they will do it with the best intentions, which we feel is good.”
Haverbeck Nursing Home owner Steve Haverbell said he is pleased with the new review, but is still waiting for a new regulation.
“As a matter of policy and our own process, we’ve always had a very open and transparent process with the department,” he said.
Haverbergns inspectors will continue to conduct regular inspections and review complaints, but will also look into other nursing home issues, such as the use of bedding, as well as issues related to occupancy.
He also said he plans to update the nursing center’s business plan to better address the concerns of residents.
“If you’re going to come to the nursing bed, you’ve got to be comfortable,” he told the Associated Press.
“You can’t be afraid to come back to your bed.”